1. About TheWPCraft

TheWPCraft develops premium WordPress and WooCommerce solutions designed to help website owners improve functionality, performance and user experience.

Our commitment is to maintain transparency regarding the information we collect and how it is used.

Website: https://thewpcraft.com/

Support Email: support@thewpcraft.com

2. Information We Receive

To provide our services effectively, we may collect certain information directly from you and through automated systems.

Information You Provide

When purchasing a product, submitting a support request, joining our mailing list, or contacting us, you may provide information such as:

• Full name
• Email address
• Billing information
• Company or business details (optional)
• Customer support communications

Technical Information

When you browse our website or use our products, limited technical information may be collected, including:

• Browser type and version
• Device information
• Operating system
• IP address
• Referring website
• Access dates and times

Product & License Information

For premium products, licensing systems may collect:

• Website domain
• Plugin version
• WordPress version
• WooCommerce version
• PHP version
• License activation status

This information helps us maintain software licensing, updates and compatibility improvements.

3. Licensing, Updates & Analytics

Certain products may use third-party licensing and update management platforms to deliver software updates, validate licenses and improve product quality.

Depending on your preferences and consent, these services may process limited information required to:

• Verify active licenses
• Deliver product updates
• Diagnose technical issues
• Improve plugin performance
• Understand product usage trends

No sensitive website content, customer orders, or personal business data is collected by our plugins.

4. How We Use Information

Information collected by TheWPCraft may be used for the following purposes:

• Processing orders and transactions
• Providing product downloads and updates
• Managing software licenses
• Responding to customer support requests
• Improving plugin features and stability
• Sending important service-related notifications
• Preventing abuse, fraud and unauthorized access
• Complying with legal and regulatory obligations

We never sell, rent, or trade customer information to third parties.

5. Cookies & Website Technologies

Our website may use cookies and similar technologies to enhance your browsing experience.

These technologies may help us:

• Remember user preferences
• Maintain login sessions
• Measure website performance
• Analyze visitor interactions
• Improve overall usability

Most web browsers allow you to manage or disable cookies through browser settings.

6. Trusted Service Providers

To operate our business efficiently, we may work with carefully selected service providers, including:

• Payment processing providers
• Software licensing platforms
• Email delivery services
• Website analytics providers
• Customer support systems

These providers receive access only to information necessary for delivering their services and are expected to maintain appropriate security measures.

7. Data Retention

Information is retained only for as long as necessary to:

• Provide products and services
• Maintain customer accounts
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

Once information is no longer required, it is securely removed or anonymized where appropriate.

8. Protecting Your Information

TheWPCraft implements reasonable technical and organizational safeguards designed to protect information against:

• Unauthorized access
• Misuse
• Disclosure
• Alteration
• Loss or destruction

While we continuously work to secure our systems, no online platform can guarantee absolute security.

9. Your Rights & Choices

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

• Accessing your stored information
• Requesting corrections
• Requesting deletion
• Restricting processing activities
• Withdrawing consent where applicable

Requests can be submitted by contacting our support team.

10. Children's Privacy

Our products and services are intended for website owners, developers, agencies and businesses.

We do not knowingly collect information from individuals under the age of 13.

11. International Data Processing

Because our services and partners may operate globally, information may be processed in countries different from your own.

Where applicable, reasonable safeguards are implemented to protect transferred information.

12. Updates to This Privacy Commitment

We may revise this document periodically to reflect changes in our services, legal requirements, or business operations.

Any updates will be published on this page together with a revised update date.

Your continued use of our website or products following such updates indicates acceptance of the revised terms.

13. Contact Information

If you have questions regarding this Privacy Commitment or how your information is handled, please contact us:

TheWPCraft

Email: support@thewpcraft.com

Website: https://thewpcraft.com/